Terms of sale

Owner: Soledad Jiménez Gallardo. Trading name: SOLE CENTRO DE IMAGEN INTEGRAL. Tax ID: 52351740Z. Registered address stated in the original legal notice: Urb. Condal no. 35, 29780 Nerja (Málaga), Spain. Centre: Avd. Constitución s/n (opposite no. 1), 29780 Nerja (Málaga). Contact: info@solecentrodeimagen.com · +34 952 523 813.

These terms cover distance purchases of products and vouchers. The terms in force at purchase, Spanish Royal Legislative Decree 1/2007 and applicable consumer and e-commerce law apply. In-person treatments require an appointment and professional assessment where applicable.

Essential characteristics, quantities and prices appear on product pages. Prices are in euros including VAT. The basket lets you review products, correct quantities and details, choose delivery and check the total including shipping before paying.

Enter your details, check the summary and accept these terms. Checkout and pay initiates an order with an obligation to pay and redirects to Stripe's secure environment. An order reference alone does not prove payment completion. Keep your receipt and request email confirmation if it has not arrived.

Orders and the details needed to fulfil them are recorded. Request a copy and invoice at info@solecentrodeimagen.com. Checkout is available in Spanish and English. If stock is unavailable, we will inform you and offer waiting or cancellation with the corresponding refund. We will not substitute products without agreement.

Stripe processes payment and displays available methods. We do not retain your full card details. The confirmed final amount will not increase without your express agreement.

Request an invoice using correct tax details. Contact us about errors so they can be corrected in accordance with invoicing rules.

Checkout offers mainland Spain shipping and collection at the Nerja centre. Current shipping charges and any free-shipping threshold appear in the basket before payment; collection has no transport charge. Enquire about other destinations before purchasing.

The previous website stated an estimated 48–72 hours from carrier collection; confirm availability and the specific timeframe with the centre. Unless another period is agreed, delivery will occur without undue delay and within thirty days of the contract. If delivery is late, applicable consumer-law remedies remain available.

Risk passes when you or a designated third party other than the carrier receives the goods. Report delivery problems so we can resolve them; this does not limit your legal rights.

Consumers may withdraw from a distance purchase within fourteen calendar days of receiving the goods without giving a reason. Notify info@solecentrodeimagen.com or the seller's postal address clearly. The model below is optional and prior authorisation is not required.

Return goods within fourteen calendar days of notification. Direct return costs are paid by the buyer unless goods are faulty, we made an error or another arrangement applies. Contact us to coordinate shipping; collection charges will not be imposed without prior information and agreement.

We will refund payments including standard initial delivery within fourteen days of notification. We may withhold reimbursement until receiving goods or evidence of their return, whichever comes first. Refunds use the original payment method unless expressly agreed otherwise without cost. Additional costs of premium delivery are not refunded.

You are liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Missing original packaging does not by itself cancel withdrawal rights.

The hygiene or health exception applies only to sealed goods unsuitable for return for those reasons when unsealed after delivery; it does not automatically exclude all cosmetics.

Starting a service during the withdrawal period requires an express request. Losing withdrawal rights on full performance requires prior express consent and acknowledgement of that consequence. Buying a voucher does not itself mean the service has been performed. Voucher-specific terms must be disclosed before purchase and cannot reduce mandatory rights.

For new goods, the seller is responsible for lack of conformity becoming apparent within three years of delivery under current law, taking account of product nature and characteristics. Legal remedies include repair or replacement and, where applicable, price reduction or termination, without cost to the consumer.

Contact info@solecentrodeimagen.com or +34 952 523 813 about issues. Official complaint forms are available at the centre. You may contact consumer authorities or the legally competent courts. Consumers are not required to waive their legal jurisdiction.

To Soledad Jiménez Gallardo, SOLE Centro de Imagen, Urb. Condal no. 35, 29780 Nerja (Málaga), info@solecentrodeimagen.com:

I hereby notify withdrawal from my contract for the following goods or services: [specify]. Ordered on/received on: [date]. Consumer name: [name]. Address: [address]. Order reference: [reference]. Date: [date]. Signature (paper submissions only): [signature].